Refund & Return Policy

We have a customer-friendly 30-day return policy to ensure your complete satisfaction with Purkafoor Himalayan Shilajit.

30-Day Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

1. Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it: unused, unopened with original safety seals intact, and in its original packaging. You will also need the receipt or proof of purchase / Order ID.

2. How to Start a Return

To start a return, you can contact our support team at info@purkafoor.com or message us on WhatsApp at +49 176 28085365.

If your return is accepted, we will send you return instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

3. Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged in courier transit, or if you receive the wrong item, so that we can evaluate the issue and make it right immediately with a free replacement.

4. Exceptions & Non-Returnable Items

Certain types of items cannot be returned, like customized products, opened jars with broken safety seals, or personal wellness items once unsealed. Unfortunately, we cannot accept returns on gift cards.

5. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method or bank transfer within 5 to 7 business days.